Terms & Conditions

These Terms and Conditions (“T&C”) govern your use of this website and the booking and provision of services by The Dream Clean LDN (“we”, “us”, or “our”). By accessing our website or using our commercial or domestic cleaning services, you agree to be bound by these T&C, which establish the legal relationship between you as the client or website visitor and us as the service provider.

1. Services

We provide professional cleaning services for both residential and commercial properties. All services are subject to availability and confirmation. While we aim to deliver services to a high standard, results may vary depending on the condition, size, and nature of the property.

2. Bookings and Payments

Bookings may be made via our website, phone, or email and are only confirmed once accepted by us. Payment terms will be agreed at the time of booking. We reserve the right to request full or partial payment in advance. Failure to make payment may result in cancellation or suspension of services.

3. Client Responsibilities

Clients must:

• Provide accurate and complete information at the time of booking

• Ensure safe and reasonable access to the property

• Inform us in advance of any fragile, valuable, hazardous, or delicate items

• Secure or remove items of significant value where necessary

We shall not be held responsible for damage to items not disclosed as fragile or requiring special handling.

4. Cancellations and Rescheduling

We require reasonable notice for cancellations or changes to bookings. Late cancellations may incur a fee. We reserve the right to reschedule services due to unforeseen circumstances, including staff availability, weather conditions, or health and safety concerns.

5. Health and Safety

We reserve the right to refuse or terminate services if the environment is deemed unsafe, unsanitary, or poses a risk to our staff. Clients must ensure that the premises comply with basic health and safety standards.

6. Liability

While we take reasonable care in delivering our services, we are not liable for:

• Pre-existing damage or wear and tear

• Issues arising from faulty fixtures, fittings, or materials

• Indirect or consequential losses

Our liability is limited to the value of the service provided, to the extent permitted by law.

7. Complaints

If you are dissatisfied with any aspect of our service, you must notify us within 24 hours of completion. We will make reasonable efforts to resolve the issue, which may include a re-clean where appropriate.

8. Website Use

The content on this website is provided for general information only and may be updated or changed without notice. We do not guarantee that the website will always be available or free from errors.

9. Privacy

We are committed to protecting your personal data and handling it in accordance with applicable data protection laws. Similar to standard industry practices, cleaning service providers collect and use personal information to deliver and improve services and manage bookings.

10. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. Continued use of our website or services constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.